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To the Point

• Digitalisation in the public sector presents both op-
  portunities and challenges, impacting working
  conditions, work organisation and social dialogue,
  yet research on its effects remains limited, espe-
  cially in Germany.
• In particular, the role of digitalisation in shaping
  work dynamics, workload distribution and the
  health of public-sector employees remains an un-
  derstudied area of inquiry.
• “DIGIQU@LPUB”, the European research project
  explored the impact of digitalisation on public ad-
  ministration, hospitals and the electricity sector,
  highlighting key concerns such as staff shortages,
  work intensification and the need for improved
  digital infrastructure.
• While digitalisation enhances efficiency and work-
  life balance, it also increases workload and stress,
  necessitating comprehensive training and stronger
  workplace agreements to address emerging chal-
  lenges.
• A balanced approach is required to ensure that dig-
  italisation fosters service quality and fair working
  conditions in shaping the future of digital work in
  public services.