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To the Point

• Digitalisation in the public sector presents both op-
  portunities and challenges, impacting working
  conditions, work organisation and social dialogue,
  yet research on its effects remains limited, espe-
  cially in Germany.
• In particular, the role of digitalisation in shaping
  work dynamics, workload distribution and the
  health of public-sector employees remains an un-
  derstudied area of inquiry.
• “DIGIQU@LPUB”, the European research project
  explored the impact of digitalisation on public ad-
  ministration, hospitals and the electricity sector,
  highlighting key concerns such as staff shortages,
  work intensification and the need for improved
  digital infrastructure.
• While digitalisation enhances efficiency and work-
  life balance, it also increases workload and stress,
  necessitating comprehensive training and stronger
  workplace agreements to address emerging chal-
  lenges.
• A balanced approach is required to ensure that dig-
  italisation fosters service quality and fair working
  conditions in shaping the future of digital work in
  public services.

Digitalisation, industry analysis, skilled labour shortage, employee participation, digital transformation, working conditions, representation of interests, Germany’s public service